We're a small team and we answer every message. Write to support@myheirloom.ai.
Can other family members see my points before the reveal? No. Sealed choices are stored so that nobody — not even the organizer — can read them until every participant has locked in. Then everyone sees everything at the same moment.
Who can see that I marked something "meaningful to me"? Nobody. The family only sees "quietly loved" on a belonging when two or more people have flagged it, and never who.
What happens to a disputed promise? Heirloom sets the belonging aside and leaves it out of the division until the family records how it was settled. The app never picks a side.
Can we try both methods? Yes. Run sealed points and taking turns on the same pool, compare them side by side, and the organizer chooses which is binding.
How do I delete my account? Open Your account from the estates list and tap "Delete my account". Details are in our privacy policy.
How do I get everything out? The organizer can export the estate as JSON from Estate settings; anyone can create the keepsake book and the record of division as PDFs from Resolution.
Read the privacy policy.